Agilix Backpack

There is a way to link content to the Blackboard server that causes the download from Blackboard to Backpack to fail. This method is called Xythos, which uses link ids called xlinks. This method probably allows the content to be linked and utilized in a more efficient manner by the server, overall. However, this new method does not work with Backpack, so if the school changes to this linking method then instead of seeing the content in Backpack you will see errors like this:

………………………………………………………………………………..

Document Not Downloaded (Error)

Start (59.4 KB) was not downloaded because of the following server error: Moved Temporarily (Found)

To try to download it again now, click the “Download Now” button below.

………………………………………………………………………………..

Unfortunately, when you click the Download Now button you simply end up in a cycle. The content never shows up.

You can tell if your school is using Xythos by looking at the links to content. If they use Xythos the links will and in xlink ids (something like “xlink_id=XXXX”).

The only solution to this problem at the moment is for the school not to use the new linking method.

Normally, the Configure Storage feature is available by clicking File > Configure Storage on the file menu. However, some users do not see the option for this feature on the list (as in this image below).

There are a couple of possible reasons why the Configure Storage feature might not appear on the File Menu.

First, this is an admin/administrator feature. If you are not logged in to a Windows administrator account then the feature will not appear. The only solution if this is the problem is to login to Windows using an administrator account.

Second, if you are using Windows Vista then the Configure Storage feature may not appear until you elevate your user privileges*. To get the Configure Storage option to appear, do the following:

1. Make sure Backpack is closed.
2. Right-click on the Backpack application icon on the Desktop and choose to “Run as administrator”.

The software will open. Click File on the file menu. You should now see the Configure Storage option.

*The API Agilix uses for this feature in the software code has the following documentation:

In Windows Vista, User Account Control (UAC) determines the privileges of a user. If you are a member of the Built-in Administrators group, you are assigned two run-time access tokens: a standard user access token and an administrator access token. By default, you are in the standard user role. When you attempt to perform a task that requires administrative privileges, you can dynamically elevate your role by using the Consent dialog box. The code that executes the IsInRole method does not display the Consent dialog box. The code returns false if you are in the standard user role, even if you are in the Built-in Administrators group.